Return & Refund Policy

Last updated: August 24, 2026

We want you to feel confident shopping with Easevella. This policy explains how returns, refunds, damaged items, and missing items are handled.

30-Day Return Window

You may request a return within 30 days after the date your order is delivered. To start a return, contact support@easevella.com and include your order number, the item you wish to return, and the reason for your request.

Return Instructions and Address

Please do not send an item back before we provide instructions. If your return is approved, our support team will provide the applicable return instructions, return address, and return-label information where available.

Return Shipping and Original Shipping Charges

For eligible returns, Easevella provides a return label at no additional charge where a prepaid label is available. Original shipping charges paid at checkout are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Refunds

After we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, email support@easevella.com within 14 days of delivery. Include your order number and clear photos of the item, any damage, and the packaging. We will review the information and provide the appropriate resolution.

Missing Items or Incomplete Orders

If you believe an item is missing, contact support@easevella.com with your order number. Some orders are delivered in more than one package, so please check your shipment emails and tracking information before contacting us.

Promotions and Third-Party Retailers

Special promotion terms may state different return conditions and will apply where clearly disclosed. If you purchased an Easevella product from another retailer, please contact that retailer directly for its return and refund process.

Contact

Questions about a return or refund can be sent to support@easevella.com.