Contact Us

Need help with an order, delivery, return, product question, or account? Our customer support team is here to help.

Email Support

Email us at support@easevella.com. Please include your order number and the email used for your order whenever possible.

Support Hours

Our standard customer support hours are 9:00 AM to 5:00 PM EST, Monday through Friday, excluding public holidays. We aim to reply within one business day. During high-volume periods, a reply may take longer.

Order and Delivery Questions

For an order-status question, please include your order number. Once a tracking number is available, you can use it to follow your shipment. If an item arrives damaged or appears to be missing, contact us promptly with your order number and relevant photos where applicable.

Business Contact Information

Store: Easevella

Legal business name: Weihai Surfing Network Technology Co., Ltd

Business address:
Room 307, No. 5-8, Letian Century City, Huangguan Subdistrict, Weihai Economic and Technological Development Zone, Shandong

Last updated: August 24, 2026